Hi! This is Virginia Buen, a Bring-a-Buddy Ambassador from Teleperformance.
Thank you for your interest in becoming part of the Teleperformance Family! This application could be the starting point of a great career and we want to help you in every step of your recruitment journey.
PLEASE NOTE:
YOU SHOULD NOT HAVE PRIOR APPLICATION WITH TELEPERFORMANCE IN THE LAST 30 CALENDAR DAYS.
All candidates must accomplish the ICIMS profile together with the Aspiring Minds Assessment – SVAR, Analytics, Personality, and Typing Test. Applicants that skipped the Aspiring Minds Assessment will not be processed and accommodated.
Responsibilities:
Handle and carefully respond to all customer inquiries via inbound calls and email Provide excellent customer service through active listening Work with confidential customer information in a secure manner Aim to resolve issues on the first call by being proactive Appropriately and adequately communicate with customers
QUALIFICATIONS:
- 18 y.o. and above
- A Filipino citizen or hold relevant residence status
- With or without Call Center Experience
- Valid NBI (6 months to 1 year from date of joining)
- No prior application with Teleperformance in the last 30 calendar days
- At least a high school graduate (old curriculum) or senior high school graduate (new curriculum)
- Have good communication and computer navigation skills
- Call center experience is an advantage but NOT required
- Willing to undergo a whole recruitment process
- Willing to start immediately
BENEFITS AND COMPENSATION PACKAGE:
- Very competitive salary package
- Paid training
- Free 24 hrs. shuttle (selected sites)
- Government-mandated benefits
- HMO by Maxicare
- 13th-month pay benefits (Bi-Annual)
- Paid leaves
- 20% Night Shift Differential
BRANCHES/SITES
LUZON:
QC - Fairview
QC - Fairview Terraces
QC - Vertis North
Antipolo - SM Masinag
Baguio - Fiesta Strip
Makati - Paseo
Makati - Alphaland
Makati - Ayala Ave
Taguig - SM Aura
Taguig - McKinley West
Mandaluyong- Shaw
Pasig - Silver City
Pasig - Ortigas
Sucat, Parañaque- Santana Grove
Pasay - MOA
Cavite, Molino - Vista Mall
Ilocos Norte- Laoag City
VIS-MIN:
Bacolod- Luxur Place
CDO - Centrio Mall
Cebu - IT Park
Cebu - Insular
Davao City - Ecoland
General Santos City
REFERRAL SECTION
Please note the following information that you need to input on the referral section. See the pictures below. (You may take a screenshot of this)
Q&A:
* How did you hear about this opportunity?
Answer: REFERRAL PROGRAM (DO NOT choose Digital Marketing)
* If applicable, please provide info.
Answer: EMPLOYEE REFERRAL (DO NOT choose Facebook)
* If you are a referral applicant, kindly provide Referrer Ident:
Answer: 2213868
* If you are a referral applicant, kindly provide Referrer Name:
Answer: VIRGINIA BUEN
SUMMARY OF THE QUESTIONS & ANSWERS ON THE REFERRAL FIELDS:
How did you hear about us?
REFERRAL PROGRAM
Please specify further
EMPLOYEE REFERRAL
How did you hear about this opportunity?
REFERRAL PROGRAM
If applicable, please provide info.
EMPLOYEE REFERRAL
If you are a referral applicant, kindly provide Referrer Ident:
2213868
If you are a referral applicant, kindly provide Referrer Name:
VIRGINIA BUEN
For returning applicants. Make sure to click Dashboard -> Update Your Profile after you complete your Applicant Profile and Assessment.
If you have an existing profile, you just need to update some of the information and the referral section.
We highly encourage the candidates to accomplish the assessment and upload a CV/Resume for fast processing.
After creating your iCIMS profile, next is your Assessments.
Click Continue
*Input same email address
Click the 3 dots on the
upper right corner
*Open with browser
Then select your preffered browser
Now, you're ready for the assessment
Guide On How To Start The iCIMS Profile & SVAR/ AMCAT Test
Please read the following guidelines for taking the Aspiring Minds assessment administered by Teleperformance:
The Aspiring Minds assessment is a crucial step in the Teleperformance application process. The assessment consists of live sections, including:
1. System Diagnostic Tool:
You will be given one task to complete in five minutes, which will test the functionality of the tools required during the test, such as earphones, internet connection, and device compatibility.
2. SVAR (Spoken English):
This section comprises four parts, which include Reading & Speaking, Repeat, Listening Comprehension, and Free Speech. It is recommended that you have a paper and pen while taking the assessment to take notes, especially during the Listen and Repeat and Free Speech portions.
Reading & Speaking: You will be asked to speak what is written on the screen, and it will automatically move forward after you finish each sentence.
Listen and repeat: You will need to listen carefully to the exam and repeat what you have heard. It is crucial to use earphones during this portion.
Listening Comprehension: You will hear a conversation in this section, followed by a question. The conversation will be played only once, so it is important to stay focused on listening.
Free Speech: You will have 30 seconds to think and prepare for a topic given to you, and 45 seconds to start composing at least 2-3 sentences. Example topics include your Dream Vacation Destination, describing a School Playground, or describing a Crowded Market.
3. Typing:
This section has two parts and is designed to evaluate your typing speed and accuracy. It is accessible via mobile phone.
4. Personality Test:
This section has 72 questions that you need to answer in 15 minutes. It includes free speech, so make sure you answer with a loud and clear voice. The questions will be about yourself and situational scenarios.
5. Basic Analytical Ability:
This section has 19 questions that you need to answer in 15 minutes. It includes basic mathematics and logical questions.
Please take note of the following guidelines for the assessment:
- To avoid delays in the assessment, ensure that you have a secure internet connection.
- Speak confidently and clearly, and avoid any dead air.
- Refrain from using fillers.
- Speak only in English and avoid speaking in Filipino.
- Show professionalism and politeness when speaking and answering questions.
- Make sure to find a quiet place to take the assessment.
WHAT YOU WILL NEED:
- An Android/10S mobile phone/ Desktop/ Laptop
- A stable internet connection.
- An earphone (preferably with noise-cancelling features, but not required).
- A quiet place
You may take a look and review some tips on how to pass these assessments.
TOP 10 WAYS ON HOW TO PASS THE 2 TYPES OF ONLINE VOICE EXAM
Now, your next step is to make sure you complete your Applicant Profile and our Assessment. It will allow us to determine if your profile matches one of our openings. The assessment only takes 40 minutes to complete and can be done via mobile or desktop/laptop. Detailed instructions of your assessment will be sent in a separate email after you complete your Applicant Profile.
DO NOT CREATE MULTIPLE APPLICATIONS ON THE JOB PORTAL. AVOID APPLYING TO OTHER REFERRERS OF TP ONCE YOU APPLIED HERE TO AVOID DUPLICATION OF ENTRIES, THAT MIGHT AFFECT YOUR APPLICATION & LOSE THE CHANCE TO GET CALLED BY THE RECRUITMENT TEAM. NOTE THAT, IF YOU HAVE ANY PENDING APPLICATION ON THE JOB PORTAL MORE THAN 30 DAYS, YOU NEED TO CANCEL/WITHDRAW IT AND CREATE A NEW ONE.
PARA MAKAGAWA NG iCIMS Profile AT ASSESSMENT, PAKI CLICK/TAP MO LANG KUNG SAANG REGION KA LOCATED/MAG A-APPLY:
To be prioritized, please send the following once you're done with assessments:
- Site & Account
- Complete Name
- Mobile Number
- Email Address
- Years of Call Center Experience
Take a screenshot of your completed assessment and the source of application. Then, send it to my FB page: Empleyo
*Please make sure you have my complete name and CCMS ident number and declare me as your source of application online and during the interviews.
Referrer Name: VIRGINIA BUEN
Referrer Ident: 2213868
Relationship: FRIEND/REFERRER
Sample screenshot of completed assessment and the source of application
NOTE: I will only prioritize and make a follow-up for those who sent their proof of completed assessment and the source of application.
We are now accepting walk in applicants. Walk-in directly to the recruitment hub for faster processing.
Kindly take note of the following:
- Online Profile & Assessments – You must complete the online application form and exams prior to walking in
- Bring your vaccination cards. Only those fully vaccinated can enter the site
- Bring updated resume and at least 2 valid IDs
- Referrers Name/Ident no. – Make sure you clearly state my full name(VIRGINIA BUEN) and CCMS ident/ ID # (2213868) during the interviews
SITES:
LUZON:
Teleperformance Alphaland Southgate
3|F Activity Center, Alphaland Southgate Mall, Chino Roces Ext., Makati City
Teleperformance Paseo de Roxas
3|F Salustiana D. Ty Tower, 104 Paseo De Roxas Avenue cor. Perea St., Makati City
Teleperformance Ayala
G|F Ayala Avenue cor. Gil Puyat Avenue, Makati City
Teleperformance Antipolo
2|F SM City Masinag, Marcos Highway, Antipolo City
Teleperformance Aura
6|F SM Aura Tower, McKinley Parkway, Taguig City
Teleperformance McKinley
G|F Le Grand Avenue, Five West McKinley Hill, Fort Bonifacio, Taguig City
Teleperformance Baguio
L|G SM Fiesta Strip, Harrison Road, Baguio City
Teleperformance EDSA Greenfield
2|F Pavilion, Greenfield District, EDSA cor. United St., Mandaluyong City
Teleperformance Fairview
2|F New Annex, SM City Fairview, Greater Lagro, Quezon City
Teleperformance Fairview Terraces
BPO Building, Fairview Terraces, Quirino Highway cor. Maligaya Dr., Quezon City
Teleperformance Vertis North
2|F Ayala Malls Vertis North, Mindanao Avenue, Quezon City
Teleperformance MOA
GXJM+C98, Coral Way, Pasay, Metro Manila
Teleperformance Rockwell
2|F Rockwell Business Center Tower 2, Ortigas Avenue, Pasig City
Teleperformance Silver City
3|F Silver City 2, Frontera Verde Drive, Ugong, Pasig City
Teleperformance Sucat
2|F Santana Grove, Dr. A. Santos Avenue, Parañaque City
Teleperformance Molino
Vista Mall Daang-Hari, Molino 4, Bacoor, Cavite
Teleperformance Laoag
365 Plaza, 3rd floor of Viven Hotel Building, Brgy 1 San Francisco, San Nicolas, Ilocos Norte 2901
VIS-MIN:
Teleperformance Bacolod
Magsaysay Ave, Bacolod, 6100 Negros Occidental, Philippines
Teleperformance Cagayan de Oro
2/F Teleperformance Recruitment Hub, Centrio Garden, Capt. Vicente Roa St., Cagayan De Oro
Teleperformance Cebu Insular
3|F Insular Life Building, Cebu Business Park, Cebu City
Teleperformance Cebu IT Park
Tower, I. Villa Street, Asiatown IT Park, Apas, Cebu City
Teleperformance Davao
DAVAO Recruitment Center 2nd Floor SM City Davao – The Annex Quimpo Boulevard, Matina Davao City
Teleperformance GenSan
G/F Insular Life Building, Pioneer Ave, Brgy. Dadiangas West, General Santos City 9500
If you need assistance, please message me via Messenger.
FREE Call Center Training! Exclusively by joining our Facebook group at
www.facebook.com/groups/callcenterhiringtpph/
Follow/ Like my FB Page: https://www.facebook.com/1empleyo
PARA MAKAGAWA NG iCIMS Profile AT ASSESSMENT, PAKI CLICK/TAP MO LANG KUNG SAANG REGION KA LOCATED/MAG A-APPLY:
BEWARE OF SCAMMERS!
TELEPERFORMANCE will never ask for a payment to process job applications.
Should you receive a suspicious job offer from people claiming to be Teleperformance employees using a non-official email address or communication platform, please report it to us at philippines@teleperformance.com or through our 24/7 hotline #8353.
DISCLAIMER:
This is not an official website of Teleperformance. Additionally, this site is not endorsed by Teleperformance in any way.
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